Job Title:
Front Office Manager
Description:
You will lead a dedicated team in a luxury environment.
* Lead, support and train front desk staff to maintain high service standards
* Handle guest complaints and resolve issues promptly
* Collaborate with other hotel departments to ensure smooth operations
* Prepare weekly rosters for the Front Office team
* Work with the Accommodation department to manage room inventory and maximise occupancy/revenue
Key Skills:
Excellent leadership skills, ability to work with cutting-edge technology and make a real impact on the guest experience.
Responsibilities:
In this role you will be responsible for overseeing daily front desk operations including check-in/check-out reservations and guest queries. You will have the opportunity to develop your leadership skills work with cutting-edge technology and make a real impact on the guest experience.