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Your role and responsibilities
Trusteer, an IBM Security Group, is seeking a Delivery Team Leader to lead our growing Delivery Team and to play a key role in managing customer facing integration projects. The Delivery Leader will help to organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients.
* Lead a team of Project Implementation Engineers
* Build a team, including hiring, training, mentoring, and developing of new team leads & teams members
* Support and guide the team in day-to-day operations, integration tasks, client interactions, attending client calls when needed.
* Allocate workload among team members
* Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
* Understand clients' needs, and current workflows and design implementation architecture to address those needs, and offer solutions to implementations.
* Close coordination with cross-functional teams to prioritize and resolve complex integration, business and clients related issues
Required education: None
Preferred education: Bachelor's Degree
Required technical and professional expertise:
* Few years of experience in a leadership role
* Proven track record in service delivery or project management
* Excellent leadership and team management abilities
* Deep understanding of network topologies (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc)
* Experience with Database and SQL
* Strong verbal and written communication skills in English
* Excellent collaboration skills, able to work well in a matrix organization
* Customer-focused mindset with a commitment to service excellence
* High attention to detail
Preferred technical and professional experience:
* Information security background
* Additional languages (Spanish, French) proficiency
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.
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ABOUT IBM
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OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: Delivery Team Leader
Job ID: 28049
City / Township / Village: Dublin
Country: Ireland
Work arrangement: Hybrid
Area of work: Project Management
Employment type: Regular
Position type: Professional
No Travel: Yes
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