Branch Lead – Galway City
My client, a leading independently owned insurance broker, is seeking to hire a Branch Lead to oversee their Personal Lines Team. As Branch Lead, you will manage a team of three customer advisors and will have responsibilities such as ensuring the team are meeting their monthly targets and managing compliance and quality requirements.
The Role:
·Supervision of the team's new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
·Oversight of quality and regulatory standards across all client interactions.
·Ensure that all required reporting and month end processes are completed in a timely manner.
·Engage with colleagues across the personal lines network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.
·Oversight of the team's performance, ensuring ongoing feedback takes place with each team member.
·Cascade company and team relevant updates.
·Co-ordinate induction of new entrants into the team.
·Facilitate knowledge transfer across the team.
·Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.
Requirements:
·Must have relevant insurance qualifications e.g. CIP / MDI/ ACII
·An enthusiastic & committed team player who will lead by example
·Self motivated, flexible, determined & target focused
·A Strong communicator
Skills / experience:
Experience & knowledge of the general insurance broking environment in both new business & renewals
·Strong interpersonal skills
·Time management and organizational skills
·Ability to focus and execute key business drivers in line with departmental strategy
·Analytical, creative & driven
For more information, please contact