Position : Deputy General Manager
Place of work : Mulranny Park Hotel
Scope and General Purpose of Job:
* To maintain a timely, accurate and efficient support and communication system with the General Manager.
* To assist in the day to day running of the hotel delivering guest and employee satisfaction while delivering a profit to the owners.
* Major emphasis will be on the Food & Beverage areas of the hotel due to the high dependence on wedding and event business.
Responsible to : General Manager
Personal :
1. To report for duty punctually wearing the correct business attire and name badge at all times.
2. To maintain a high standard of personal appearance and hygiene at all times.
3. To provide courteous and professional service at all times.
4. To maintain a good rapport and working relationship with staff in the department and all other departments.
5. To demonstrate commitment to the Hotel's environmental policy through the implementation and modeling of environmentally sustainable work practices.
6. Consistently demonstrate an understanding of, and a commitment to, the company Vision, Mission and Values.
7. To maintain confidentiality of the hotel details and operation and to keep details of communication from the GM or the Owners confidential.
Operational :
1. Responsible to achieve targeted budgeted revenue from for each department with the guidance and assistance of the General Manager.
· Provide representation at industry functions and conduct familiarizations
· Develop & maintain close relationships with key industry contacts to leverage off their support & gain knowledge.
· Conduct competitor and industry analysis as required.
* Communicate with the trade and other industry partners of hotel updates.
* Provide End of Month Reports as required.
* Provide the first point of contact to clients.
* To conduct familiarization for and on behalf of the hotel where appropriate and when requested.
* On a daily basis review each and every Employee to ensure full maximization of employee productivity is achieved.
* To compile the Duty Management roster and have presented to the GM every Friday.
* To present the weekly payroll forecast to the General Manager to ensure each department is in line with budget targets.
* To report monthly on guest feedback and to reply to positive and negative comments from guests and inform the GM on all feedback and action taken.
* Ensure that all departments address the feedback of all of our guests and present scores for each area at the monthly operation meeting.
* Host the F&B meeting weekly.
* Ensure each Department managers are up to date with all hotel communication.
* Ensure all departments have presented their Roster for approval by Friday of each week in Alkimi.
* To constantly strive to please all guests that he/she may come into contact with at all times.
* Assume the responsibility of the hotel in the absence of the General Manager.
* Deal with all guest complaints in a timely manner with courtesy and a professional manner at all times.
* Be on duty for any event in the absence of the Events Manager.
* To address any areas of concern raised by the GM in terms of service, product, employees and guest experience.
* Conduct weekly "walk a rounds" of the hotel property inside and out and report to the GM on any issues needing attention. Monthly conduct the same task with the GM. Take notes and action any area needing attention.
* Coordinate the yearly certification for Gas, Electricity, CCTV for yearly Liquor Licensing and attend court for same.
* Ensure all new employees receive a Job description, contract, uniform (where relevant) and that their induction takes place following guide lines of the hotel.
* Support the General Manager in all aspect of operation of the hotel.
* Other duties and responsibilities.
· Undertake projects as required.
· Attend meetings as required.
· Attend training where specified.
· Attend famils and events as required.
· Ensure that all administrative requirements including filing of forms and
Paperwork meets required standards and procedures and occurs in a timely manner.
· Ensure that all matters pertaining to confidentiality are strictly adhered to.
· Any other duties as required.
Employee Handling :
1. To ensure that all employees report for duty punctually wearing the correct uniform and nametag at all times.
2. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
3. To ensure that all employees have a complete understanding of and adhere to the resort's policies and procedures.
4. To provide detailed training of employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency.
5. To supervise department orientation programs for new employees to make sure that they understand the policies and procedures of the resort.
6. To ensure that all areas of responsibility are properly staffed, supervised and operating efficiently.
7. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department Operations Manual.
8. To ensure that all employees have a complete understanding of and adhere to the resort's policy relating to Environmental Management, Fire, Hygiene, Health & Safety.
General :
1. To understand and adhere to Rules and Regulations in Departmental Operational Manuals and Employee Handbooks.
2. To be conversant with all Hotel facilities and services.
3. To hand in all lost and found items to security as per the procedure.
4. To attend meetings, briefings and training sessions as required.
5. To have complete understanding of and adhere to the Hotels policy relating to environmental management, fire, hygiene, health and safety.
6. To respond to any changes in the departmental function as dictated by the company, resort and industry.
7. Comply with defined procedures for the Environmental Management System.
Knowledge and skills required :
Work Experience
* Previous experience in a similar role essential.
Technical
* Intermediate to advanced Word, Excel, Powerpoint and Outlook.
* Use of scanner/CD burner also an advantage.
* Use of Internet / e-mail as a marketing and communications tool.
Personal
* Team player.
* Demonstrated skills and abilities in organizational, planning and good interpersonal communication.
* Well presented, confident / outgoing manner.
* Possess advanced levels of decisions making, problem solving and time management skills.
Other Requirements:
To be prepared to expend considerable energy in the course of your duties, or in an emergency situation. This includes, but is not limited to,
* walking
* carrying
* lifting
* reaching
* bending
* repetitious movements of upper limbs and extremities
* to interact with guests from many cultures some of whom may express
dissatisfaction to you
* using computer systems eg keyboards, monitors, etc.
* pushing and pulling trolleys and the movement of luggage on trolleys
throughout the Hotel.
Job Types: Full-time, Permanent
Pay: €50,000.00-€60,000.00 per year
Benefits:
* Bike to work scheme
* On-site parking
Work Location: In person