Talbot Hotel Carlow is currently recruiting for Food and Beverage Assistants to join the team.
Overall Job Purpose
To provide a friendly and efficient service within the food and beverage areas. Dispensing orders accurately and with courtesy to the standards required by the company. To ensure the cleanliness, correct mis-en-place and set up of the waiting areas prior to service. Also ensuring the guests are warmly greeted; orders are taken efficiently and served to a high standard to ensure guest satisfaction.
Role Specific Duties:
* Responsible for the efficient dispensing and serving of drinks and food when required
* To be aware of menu items of the day and drink services
* To serve alcohol responsibly
* To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program
* To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook
* To ensure that necessary steps are taken to safeguard Company money, goods and assets
* To deal with customer complaints in an efficient and professional manner and to notify Management of these
* To upsell the Company products and services where possible
* To ensure that the waiting areas are fully prepared for service
* To ensure that all food and drinks are served efficiently with minimum delay
* To liaise closely with the kitchen
* To ensure all orders are taken accurately
* To anticipate any guest needs at all times
* Assist in creating a warm and welcoming environment for our guests
Requirements:
* Previous hotel experience in a 3/4 star hotel property is desired but not essential.
* Previous experience in a high volume/ fast paced environment.
* Fluent English and excellent communication skills.
Talbot Hotel Carlow is an Equal Opportunities Employer.