At HSBC Ireland, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
Responsibilities
The Client Relationship Management role supports the Relationship Director in developing and maintaining relationships with a portfolio of corporate clients, primarily operating in the Consumer sector, by identifying and addressing both current and future customer needs. The role also focuses on identifying product and service opportunities, conducting customer research, performing financial and credit analysis, and supporting meeting preparation. Key responsibilities include co‑ordinating credit applications and renewals, as well as managing risk escalation.
Support the Relationship Director to maximise the value of client relationships, strengthen client engagement, and deliver needs‑based solutions and fair customer outcomes, working closely with Group colleagues and product partners.
Contribute to business development by identifying suitable target clients, attending meetings, and coordinating responses to Requests for Proposal (RFPs).
Enable proactive client management by attending client meetings with the Relationship Director and, where appropriate, independently or alongside product partners, act as a key point of contact for customers.
Complete financial, credit, and profitability analysis, and prepare high‑quality credit submissions for existing and prospective facilities.
Provide day‑to‑day support across client planning, pipeline management, and coordination with product partners, ensuring client data and call reports are accurate and updated on time.
Monitor and manage credit risk by reviewing concern lists and credit control reports and analysing relevant management information (MI).
Ensure compliance with Group Policy and all regulatory, financial, and legal requirements, minimising business and reputational risk through ongoing monitoring and timely escalation where required.
Qualifications
Bachelor’s degree, with 5–8 years’ experience in a financial institution (credit experience preferred).
Strong understanding of the financial and commercial drivers that inform strategic decision‑making.
Knowledge of the Bank’s structure, products and services (advantageous but not essential).
Solid grasp of risk management disciplines and associated processes.
Proven credit assessment capability, with strong credit writing skills.
Awareness of evolving economic, social and regulatory conditions.
Demonstrated success in a client‑focused environment, with the ability to build internal and external relationships and collaborate effectively.
Benefits
HSBC is a great place to work and offers unique and exciting opportunities and benefits.
We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world‑class training through HSBC University.
You can work your way and will have a say in when, where and how you and your team flexibly work together.
We’ll give you a huge range of resources that support your mental, physical and social well‑being, including Employee Assistance Program.
You’ll have opportunities to work internationally – this can be your place to start and branch out to anywhere we have offices.
You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
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