JOB DETAILS
The successful person will work as part of the Ibec Academy to assist a dynamic team to deliver high-quality training services to organisations.
The Ibec Academy have been providing training for over 30 years in the area of people management, HR, leadership, coaching, mediation, employment law, industrial relations, occupational health and safety, project management and organisational change. We have recently launched our new branding for the Ibec Academy, illustrating our growth and commitment to the learning and development market in Ireland. The brand of Ibec Academy honours our legacy as one of Ireland's leading providers of premium management development programmes. Our value proposition is built on delivering impactful learning by bringing real-world application and emergent thinking to our Management Development, Business, Operations & Finance, Industrial Relations, Personal Development, Occupational Health & Safety and Strategy and Innovation to our accredited programmes and short courses.
In addition, we have enhanced our portfolio with programmes that address the trends that are shaping the future of work and the top management topics in areas such as remote and hybrid work, leadership and managing people, environmental, social & governance (ESG), strategy, innovation, diversity & inclusion and employee wellbeing. The closing date for applications is 5th January 2026.
ABOUT THE ROLE
The candidate will work mainly in our open training programme area. The ideal candidate will be flexible in their approach, adaptable, a strong multitasker and enjoy working in a fast-paced environment. The candidate should be proactive and demonstrate strong initiative.
Main responsibilities include:
* Manage all administrative details of online and classroom based training
* Manage and assign customised inbound leads sales team
* Assist the sales team with customised proposals and tenders
* Junior key account management of client relationships in the customised training area
* Manage training coordination including: room and calendar scheduling, participant registration and feedback surveys
* Relationship management with client companies and students
* Liaise with companies and trainers to organise training dates
* Relationship management with Technological University Dublin with regards to accredited training courses
* Responsible for all administration processes required for accredited training certificates
* Manage TMS and LMS system, ensuring all information is complete and accurate
* Track bookings to ensure numbers are on track. Relay this information to the wider team at weekly meetings
* Work closely with the finance team and track Ibec Academy finances
* Review quality of training material
* Ensure quality standards are upheld
Other duties include:
* Assist with ad-hoc projects across the department
* Dealing with queries on all aspects of training administration
* Manage bookings
* Invoicing, purchases and debt collection
* Preparing costings on programmes and planning expenditure v's income for events
* Respond to requests for documentation and web based information
* Take bookings/calls related to events/training – setting up presenters/venues
* Deal with internal information requests
* Issue communications/segments to members as required
* Website maintenance – ensure overall website quality and content is maintained throughout the year.
* Support publications production; quality proofing and coordination for the production
* Ensuring all databases are accurate and up to date
* Formatting documents, word and PowerPoint, scanning, typing and filing support
* Preparation of documents, reports and submissions
* Diary management; travel arrangements
* Support promotional campaigns
* Co-ordinates meeting arrangements; minutes and agendas
* Manage bookings and promotion.
NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time. Sector assignment may be subject to change.
ABOUT YOU
Qualifications
* Post leaving certificate qualification
Knowledge base
* Understanding of delivering service excellence to customers
* Fluent English
* Knowledge of information communication and web technology for service delivery
* Knowledge of Ibec Academy
* Knowledge of Ibec and its services to members
* Proficient in Microsoft Office (Teams, Outlook, Word, Excel)
* Proficient in Zoom
Work Experience
* Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstrated; especially in relation to Marketing/Events/Training /fast paced administration activities
* Minimum 2 years office experience
* Previous experiencing working in a training department beneficial
Competencies
* Excellent communicator and strong relationship building skills
* Excellent customer service skills
* Strong attention to detail
* Work on own initiative and problem solver
* Ability to multitask and manage time in a fast-paced environment
* Planning and organisation skills and capacity to deliver to deadlines
* Accuracy and ability to deal with numerical data
* Strong IT skills and capacity to see new opportunities to use technology
* Capacity to work with a number of IT systems, including databases, Navision, Word, PowerPoint and Excel
Personal characteristics
* Reliable - consistency of performance and dependability
* Hard working
* Ability to deal with pressure
* Responsive - willingness and readiness to provide service
* Courteous and friendly
* Listening/understanding
* Punctual and organised
* Team player
* Demonstrates a flexible approach to work
Ibec Core Competencies
Bias towards action
* Collaborative – work together as 'one Ibec'.
* Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
* Decisive – make clear, well-informed decisions.
Member and Customer Focus
* Agile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.
* Creative and Innovative – not afraid of dynamic thinking in finding solutions.
* Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.
Drive and Personal Leadership
* Ambitious – driven and can take responsible risks.
* Accountable – committed to highest standards and takes ownership of actions.
* Continuous Improvement – proactive on personal and professional development
Ibec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email
About us
Working in Ibec
Join Ibec and further your career.
Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.