General InformationPosition:TechnicalCustomer SupportLanguages Required:Hebrew & Arabic (Hebrew essential, Arabic desirable)Location: onsite -Sandyford, D18Contract: Full-time role 40 hours per weekWork Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.Duties and ResponsibilitiesDevelop deep knowledge within a complex product group.Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.Own tasks end-to-end until they are assigned to specialist.Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales teamPartner with product support group specialists to determine solutions to advertising bugs and product confusionFacilitate a high-end customer experience related to support for advertising bugsMentor team members and own product support areas.Professional SkillsExcellent oral and written communication skills required.Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.Aptitude to support sophisticated products.Ability to overcome a product learning curve.Ability to think critically and problem seek.Ability to work in teams.Bachelor's DegreeMinimum of 1 year of experience Customer Service/Call CentreProficient with using computersBasic QualificationsLanguage(s) Required :: English, Hebrew & Arabic ( Fluency in English & Hebrew is essential. Proficiency in Arabic is desirable)As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.