Front of House Administrator -UPMC Sports Medicine Mardyke Cork
Location: Sports Medicine- UCC Mardyke Arena
Job type: Permanent
Overview of role:
We are currently recruiting a part-time Front of House Administrator (24-hour permanent contract) to join the team at UPMC Mardyke Arena in Cork.
UPMC presently provides high level sports injury management at UPMC Sports Medicine sites across Ireland.
This post holder will manage all referrals into the sports medicine clinic, scheduling of procedures, payment collection, referral management for further episodes of care, and provide administrative support to the clinicians in the clinic.
Primary Duties and Responsibilities:
Patient Services
Front of House
Deliver a patient-centred
experience to all our patients and stakeholders internally and externally.
Manage all contractor,
visitor, and patient pathways daily, adhering to policies and procedures
and ensuring a professional service is always delivered.
Liaise with UPMC staff
and leadership, as required, to ensure a smooth patient pathway.
Manage calls and action
all queries in an efficient and professional manner.
Manage all referral entry
points, deliver messages to relevant internal colleagues and manage
communication with patients to ensure best outcomes and patient
experiences.
Responsible for
Healthlink, the health mail platform.
Ensure all referrals are responded
to and sent to our consultants internally.
All generic referrals are
followed up for clinical vetting and distributed according.
Responsible for central
referral management, distribution and registering of referrals to
diagnostics team.
Referral Management
Action all referrals and
process efficiently.
Communicate with
referring sources to confirm receipt of referrals and ensure compliance
with International patient safety goals of accuracy in patients' details.
Liaise with patients to
ensure we have their most up to date demographics and where applicable,
health insurance details.
Work closely with colleagues
from all UPMC sites and complementary departments such as diagnostics,
scheduling and orthopaedics.
Meet scheduling KPI's
ensuring compliance to scheduling process in all systems – including the
Sports Clinic patient management system.
Ensure Insurance
verification process is adhered to and all patients are notified in
advance of payments due where applicable.
Medical Records
Populate and ensure
comprehensive record keeping for patients on the designated UPMC Sports
Medicine patient management system.
Liaise with the Patient
Services Manager and the Director of Quality & Patient Safety when
dealing with requests for medical records for all Data protection
requests.
Review patient medical
record numbers on a regular basis to ensure that no duplication of medical
record numbers takes place.
Ensure that appropriate
information is extracted from electronic record and provided to UPMC upon
referring patients on for further care.
Qualifications & Experience:
Previous experience in an
administrative role with customer service focus.
Excellent working
knowledge of Microsoft Office Packages.
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents.
Competitive Pension
Plan, company funded Death in Service Benefit x 3 times.
Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days.
Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia.
UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's
Global Technology Operation Centre is based in Kilkenny.