Job Title: Field Service EngineerLocation: Covering Southern IrelandHours of Work: 38.5 hours per week across Monday-Friday.About IMV Imaging:IMV Imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI.Job SummaryWe are currently recruiting for a Field Service Engineer to join our Team in Ireland. You will have experience in a similar role and will be joining a highly motivated and dynamic team. Our office is based in County Meath but this role is covering the territory surrounding Portlaoise.Job purpose/ Key responsibilitiesEnsure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging marketsProvision of service back-up for customers including:
Diagnosis and repair of all customer ultrasound, X-ray, Endoscopy and medical equipmentIT network issue resolutionSite visits to customer premisesCompletion of all aspects of service calls, including all necessary paperwork and update of business processes to support:Preform onsite repairs/ maintenance visitsAccurate Stock ManagementMaintain and develop the IMV brand in the marketplaceAdherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvementGeneral admin duties as requiredPromote IMV values to all customers, clients and staffDevelop the service business in the territoryOccasional overnight stays possibleEducation/ExperienceRelevant 3rd level educationPrevious experience in a service environmentX-ray/Ultrasound/Endoscopy/medical device equipment experience advantageousGood understanding of IT systemsPrevious customer facing experience desirableKey CharacteristicsExcellent communicatorDynamic individual who can multi-taskConstant improvement mind-set – aiming for "Highest & Best"Open and flexible approach"Can do" AttitudeAbility to work to tight deadlinesCompleter/FinisherOrganisedBenefits:Company pensionFree parkingLife insuranceOn-site parkingPrivate medical insuranceReferral programmeJob Type: Full-timePay: €45,000.00-€50,000.00 per yearWork Location: In person