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Team Operations | Contract type Permanent
Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.
We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.
Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.
We are Mitie, the future of high-performing places.
Key Responsibilities:
* Lead and Manage Maintenance Team: Supervise a multidisciplinary team mechanical maintenance technicians. Conduct regular performance reviews, assess technical proficiency, and ensure compliance with key performance indicators (KPIs) across daily, weekly, and monthly goals.
* Hands-On Contractor Supervision: Oversee on-site contractors, ensuring all completed works meet technical specifications, quality standards, and safety regulations through routine inspections.
* Client Escalation and Resolution Management: Serve as the primary technical point of contact for client escalations. Lead troubleshooting efforts, coordinate with technicians and subcontractors, and resolve issues promptly while maintaining a strong on-site presence across all client locations.
* Service Desk and Workflow Collaboration: Collaborate with the Service Desk and Planned Maintenance teams to streamline work orders, optimise workflows, and ensure best practices across internal teams and contract partners.
Main Duties:
* Hands-On Leadership: Provide active leadership by supporting technical troubleshooting and problem-solving. Collaborate with senior management, identify and lead projects, manage resources, and maintain accountability for technical excellence.
* Cost Analysis and Risk Management: Perform cost analysis and technical risk assessments for maintenance and project works. Balance client requirements with budget constraints through value management and cost control exercises.
* Energy Efficiency Initiatives: Implement energy-saving measures, monitor systems for optimal energy consumption, and recommend modifications to reduce costs across Mechanical systems and building services.
* Technical Site Inspections: Conduct regular site visits to assess equipment and infrastructure, perform evaluations, and compile accurate quotes for preventative maintenance and project work.
* Maintenance and Repair Expertise: Provide expert guidance on building system maintenance. Develop and update method statements and technical documentation to ensure consistent operational procedures.
* Service Delivery Optimisation: Identify and implement improvements in service delivery, staying current with Mechanical and facilities management trends to align with industry standards.
* Technical Performance Management: Monitor and address team performance issues while providing hands-on support as needed to maintain service quality.
Additional Duties:
* Direct Maintenance Support: Assist with troubleshooting, mechanical system maintenance, and building fabric repairs as needed, offering technical expertise for complex issues.
* Flexible Working and On-Call Support: Participate in flexible working arrangements and an on-call rotation to address urgent site needs.
About You:
* Relevant mechanical trade certification.
* Strong technical facilities management experience, specifically in mechanical systems.
* Proven ability to communicate technical issues and solutions to clients effectively.
* Experience developing costs and proposals based on technical assessments, with clear and detailed work scopes.
* Proficiency in extracting and interpreting data from performance management systems and technical reports to improve service.
* Experience managing compliance, health, and safety standards in a technical environment.
Benefits include:
25 days annual leave.
Company vehicle
Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
Free virtual GP service.
Access to our Employee Assistance Programme (EAP).
Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).
Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).
Long service awards (Ranging from €50-€300).
Mi Deals (Fantastic savings at high street stores).
A non-contributory life assurance scheme.
Bike2Work Scheme.
Tax Saver Scheme.
Learning & development (access to 200 courses on our L&D platform).
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.
Mitie promotes equality of opportunity in the workplace in compliance with employment legislation. Diversity, equity, and inclusion informs the basis of all employment policies and practices.
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