Overview
The Trinity City Hotel 4* is currently recruiting for an experienced Concierge to join their Guest Relations team.
We are proud to welcome guests from Ireland and around the world, all year long and provide them with the best experience.
Ideal candidates will be passionate about hospitality and customer service.
Responsibilities
* Provide an excellent service to customers in the politest possible way by maintaining good hospitality standards (smile and greet guests appropriately, show interest, offer assistance and respond to guests' needs and comfort).
* Respect the privacy of hotel guests and their personal property at all times.
* Have a general knowledge of the hotel, the company history, meal times, services available, etc.
* Be familiar with local tourist attractions, amenities and activities and assist customers with their requirements.
* Deal with customer complaints in a diplomatic manner at all times and seek the assistance of management where appropriate.
* General upkeep of the hotel exterior and Reception/Lobby area as requested.
* Monitor entrance traffic and manage the set-down area, including valet parking as required.
* Assist Receptionists with welcoming guests and checking in when required; provide cover for Receptionists during breaks/lunches.
* Assist guests with luggage and liaise with Reception and Accommodation (e.g., delivering items to rooms or room service).
* Ensure entrance doors and emergency exits are shut and cleaned regularly.
* Assist with clearing rubbish, glasses, cups, plates, cutlery, etc., from front-of-house areas.
* Water exterior flowers and plants as required; maintain fireplaces as needed.
* Take reasonable care for yourself, colleagues, customers and others on the premises.
The Ideal Candidate Must Have
* A full clean driving licence
* Excellent communication skills both verbal and written
* Exceptional selling skills, including upselling and cross-selling
* Attention to detail
* Strong customer focus
* Positive attitude to work
* Enjoys a sense of empowerment and a desire to improve
* Ability to work shifts
In Return We Offer
* Excellent working conditions
* Training & Development
* Employee Recognition Awards
* Bike to work & tax saver travel
* Meals provided while on duty
If you are interested in this role, please complete the questions below and attach an up-to-date CV.
The Trinity City Hotel is an equal opportunities employer.
Application Information
Skills: friendly service, luggage handling
#J-18808-Ljbffr