Senior Quality Technician - 12 Month Contract
Location:
Springhill
Shift:
Day/Evening Shift (Rotating)
What you will do
Be a Subject Matter Expert regarding Acceptable Quality Standards for products and processes.
Ensure Regulatory compliance in areas of cGMP's of all medical device regulatory agencies (e.g., FDA and TUV).
Represent QA as the first point of contact for daily lines support issues.
Troubleshoot product and process-related issues and identify root causes.
Work with QE's and product teams to identify areas for risk reduction and error-proofing processes and work on implementation of these.
Drive Defect awareness training with product builders with the assistance of the manufacturing trainer.
MRB: Provide input into the disposition for any non-conforming product and identify appropriate corrective actions with other support team members.
Perform internal quality audits.
Trend and analyze key Quality metrics.
Responsible for the timely analysis of customer complaints supporting Divisional and Operational goals and objectives.
Complete investigation and analysis of customer complaints.
Maintain systems for the receipt and recording of customer complaints.
Assist in the preparation of periodic reports.
Maintain biohazard laboratory.
Maintain systems for Customer complaints.
Perform other duties as assigned.
What you will need:
Minimum qualification: NCEA diploma in a related discipline.
Minimum of 2 years' experience in a QA role.
Knowledge of GxP regulated environment and experience in a similar role would be an advantage.
Good knowledge of statistics would also be an advantage.
Ability to manage obstacles and ambiguity.
Experience/training in problem-solving methodology (Engineering Essentials TM).
Builds strong relationships by fostering open communication, respect, and trust.
Diplomatic, tactful, and leverages excellent interpersonal skills to help achieve outcomes.
Analytical & problem-solving skills, process improvement orientation, and the ability to handle multiple tasks in a fast-paced, results-oriented environment.
Builds strong customer engagement and credibility by delivering on expectations and commitments.
Travel Percentage: 10%
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