Provide logistic, standard build, and ad-hoc support to client (IT) Laptop Support Team
* Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
* Use your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs, and advising appropriate options for the requested services.
* Inform the Document Services Manager (DSM) if overall workload and completion of key work is unachievable.
* Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by the DSM or Senior Management.
* Adhere to policies and procedures, escalating any recurring non-conformance to the DSM.
* Demonstrate pride and professionalism in all facets of customer service and be accountable for your work completed on site.
* Supporting the DSM, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible.
* Ensure that all required records are completed and maintained and provided upon request to customers and/or the management team.
Working directly with the client team, the main requirements of this role includes:
1. Overseeing the handling of Inbound & Outbound deliveries, including monitoring and tracking of stock and booking couriers.
2. Completing stock audits for both PC's and Mobile phones when required and reporting back on any discrepancies.
3. Asset management utilising SNOW (training will be provided) and Asset tagging.
4. Building laptops based on specifications required,
5. Ticket management of various requests incoming to the team
6. Ensure working area and stock areas are always kept tidy.
7. Any ad-hoc duties as requested by the on-site management team.