DescriptionKeeper is hiring a driven, Bilingual (French speaking) Implementation Specialist to join our EMEA B2B Support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers.About KeeperKeeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud‑native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require.Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.About the RoleAs an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our clients. You will engage in close collaboration with our clients and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.ResponsibilitiesOversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS productsTailor our solutions to meet the specific needs and objectives of each client, ensuring a personalised and effective experienceOffer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognise and rectify project-related risks and issues, promptly escalating them to engineering only when requiredCommunicate with English and French speaking clients, both verbal and writtenMaintain accurate records of client configurations, customisations, and communication to ensure a comprehensive understanding of each implementationGather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutionsEffectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concernsMinimum QualificationsMinimum of 2+ years progressive experience in SaaS support and/or implementationBilingual fluency, ability to write, read, and speak both English and FrenchExperience with SalesforceExperience with Google Docs and MS‑office toolsExperience in SaaS deployment with security software experience preferredProficiency in leading external client engagementsExcellent communication and interpersonal skills, with the ability to effectively manage client relationshipsStrong analytical and problem‑solving skillsAbility to work independently and as part of a team, across global regions and time zonesPreferred QualificationsExperience with project management tools such as Monday.comBachelor’s degree in finance, business administration (or a field related to project management) or equivalent work experienceBenefitsOnsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike‑to‑Work Scheme (if local)EEO StatementKeeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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