Overview:
We are seeking a warm, professional, and guest-focused Receptionist to join our front office team in a popular hotel in Dublin 22. As the first point of contact for our guests, you will play a key role in creating a welcoming and efficient check-in and check-out experience.
Key Responsibilities:
* Greet guests warmly on arrival and ensure a smooth check-in/check-out process
* Manage room allocations and process payments accurately
* Handle guest enquiries and resolve issues promptly and professionally
* Maintain front desk procedures and standards at all times
* Liaise with housekeeping, reservations, and other departments to ensure guest satisfaction
* Operate the hotel’s booking and payment systems with accuracy
Requirements:
* Previous experience in a similar role is preferred
* Excellent communication and interpersonal skills
* Strong customer service focus with a proactive approach
* Ability to work in a fast-paced environment
* Flexibility to work various shifts, including weekends and holidays
* Familiarity with hotel booking systems (e.g., Hotsoft orOpera ) is an advantage
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