About the Diamond Expert
The Diamond Expert is a female‑founded, contemporary fine jewellers specialising in bespoke design, exceptional craftsmanship, and a highly personalised client experience. Working with clients across Ireland and internationally, the business has built a reputation for precision and professionalism, delivering to an exceptional standard within a fast‑paced, client‑focused environment.
The Role
We are seeking a highly organised, motivated, and energetic Business & Operations Coordinator to join the business at an important stage of growth. This is a varied and fast‑paced role supporting both the operational and client‑facing aspects of the business. The successful candidate will work closely with the founders, contributing to the smooth and efficient day‑to‑day running of the company while maintaining an exceptional standard across all areas of operations and client experience. This role will suit someone who brings a positive, can‑do approach, works with pace and precision, and takes genuine pride in delivering work to a consistently high standard. A willingness to learn, respond to feedback constructively, and continuously improve is essential.
Key Responsibilities
Operations & Executive Support
Provide day‑to‑day operational and administrative support to the founders
Manage schedules, correspondence, travel and coordination with suppliers and workshops
Support client communications, ensuring a polished and seamless experience
Manage the business Expense Management, tracking and logging all business expenses
Support the planning and coordination of events, photoshoots, and brand activity
Business & Administrative Operations
Manage all courier logistics, booking and shipping orders to clients
Coordinate repairs, valuations, and manage client aftercare services
Manage stock administration, order packaging, and presentation standards
Prepare quotations, invoices and client documentation accurately and efficiently
Maintain CRM systems and internal records to a consistently high standard
Support the ongoing review and refinement of internal systems and workflows
Client Experience & Showroom Support
Assist with showroom operations, including welcoming and hosting clients
Provide support during client consultations where required
Maintain and uphold exceptional client experience standards at all times
Gather and manage client feedback and online reviews
Requirements
Minimum 2 years’ experience in a similar business support, operations, or administrative role
Experience within the luxury, retail, or professional services sector is advantageous but not essential
Strong organisational skills with excellent attention to detail
Ability to manage multiple priorities effectively in a fast‑paced environment
Professional, polished, and confident when interacting with clients
Excellent written and verbal communication skills
A proactive, enthusiastic, and positive approach to work
Comfortable working at pace while maintaining accuracy and consistency
Open to feedback, with a willingness to learn and continuously improve
Strong working knowledge of Google Workspace, Excel, and CRM systems
This position will suit an individual who is dependable, driven, and takes pride in executing work efficiently, accurately, and to a high standard
Must hold a full, valid driving licence.
Additional Information
This role is based full‑time in our Dun Laoghaire office
Standard working hours are 9:00am to 5:30pm, Monday to Friday
Flexibility is required, including occasional evening and Saturday work in line with business needs
Opportunity for occasional international travel in connection with events and brand activity
Benefits
What We Offer
The opportunity to work within a growing Irish luxury business with an international client base
A professional and high‑performing working environment
Direct exposure to the founders and involvement in the continued development of the business
Competitive salary, bonus and benefits package
Employee discount on fine jewellery
A long‑term position with clear potential for progression as the business expands
Expected Salary Range: €35,000 - €40,000
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