Job Title: Student Experience Specialist
Location: Dublin Business School, 13/14 Aungier Street, Dublin 2
Reports to: Student Services Manager
Salary: €36,605.00
Working Hours: Monday-Friday, 39 Hours per Week, 9 am- 5.30 pm
Job Summary
The Student Experience Specialist leads the strategic architecture, quality assurance, and operational governance of the Sports Clubs, Societies, and Student Leadership frameworks at Dublin Business School (DBS). This highly specialised role serves as the primary institutional catalyst for student engagement, exercising independent professional judgement to design structured training methodologies that empower student leaders and cultivate a compliant, safe, and inclusive campus ecosystem.
The Specialist manages complex interdepartmental and external stakeholder relationships, oversees significant co-curricular budgets, and mitigates institutional risk associated with large-scale student operations. By aligning campus life initiatives with sectoral best practices, the Specialist directly influences student retention, mental health and welfare integration, and the overall strategic positioning of the "College Experience" within the Irish Higher Education sector.
Key Responsibilities
Training Coordination & Governance: Direct the execution of the DBS Student Leadership Programme, applying specialised educational methodologies and mentorship to build core competencies (leadership, governance, and accountability) among student club and society executives.
Programme Management: Design, risk‐assess, and manage the institutional calendar for major co‑curricular and integration milestones, including Freshers Week, Student Life Week, and the annual Summer Series, balancing student engagement with strict operational safety standards.
Portfolio & Asset Management: Retain full accountability for the annual team planning, resource allocation, and logistical governance (including complex commercial facility contracts, pitch and fixture agreements, and room bookings) for the entire Sports Clubs and Societies portfolio.
Financial Governance & Reporting: Manage the comprehensive financial planner and budget allocations for the Clubs and Societies programme, implementing strict quality control, auditing student‑led accounts, and generating data‑driven impact reports for senior management.
Strategic Communications & Media Production: Author and oversee the digital communication strategy for student life, utilising advanced multimedia content production (high‑level photography, video editing, and digital narrative design) to amplify institutional prestige and foster a connected campus community.
Inclusion & Diversity Advocacy: Proactively design and deliver specialised workshops, class interventions, and focus groups to promote student welfare, identify systemic barriers to engagement, and ensure marginalised student cohorts have equitable access to college life.
Student Representation: Partner with the Students’ Union and internal academic committees, acting as an institutional advisor to ensure student voices are aligned with the College's broader governance and decision‑making processes.
External Liaison: Serve as the authoritative college representative to national governing bodies, including Student Affairs Ireland (SAI), Student Sport Ireland (SSI), and national student mental health frameworks (e.g., Please Talk), ensuring DBS aligns with national benchmarks.
Data Integrity & Systems Management: Oversee the tracking and mapping of student engagement analytics via institutional CRM architectures, collaborating cross‑functionally with academic faculties to facilitate holistic, data‑verified co‑curricular initiatives.
Institutional Culture & Citizenship: Model the College's core values of innovation, excellence, and mutual respect, actively contributing to internal working groups, open evenings, and graduation ceremonies while driving personal professional development.
Job Requirements (Essential Criteria)
Academic Qualifications: A Bachelor’s degree (Level 8 NFQ) in Student Affairs, Sports Management, Public Administration, or a related field requiring specialised organisational or pedagogical expertise.
Sector Expertise: 2+ years of professional experience within a Higher Education or professional sports management environment, with a demonstrable track record of designing training and governance structures for young adults.
Financial & Project Competence: Proven capability to govern operational budgets, manage commercial vendor contracts, and navigate the complex legal/logistical requirements of high‑volume public events.
Digital Literacy: High‑level, specialised technical competency in digital media production, visual asset creation, and the strategic management of corporate social media ecosystems.
Regulatory & Analytical Skills: Clear understanding of risk management, health and safety legislation for events, confidentiality protocols, and data protection legislation (GDPR) within an educational environment.
Systems Literacy: Experience operating data‑driven student information systems (SIS) or enterprise CRM platforms to measure and report on engagement metrics.
Desirable Criteria
Active professional membership in national student affairs bodies (e.g., SAI, SSI).
Fluency in a second language supports engagement within a highly multicultural student body.
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