Job Description
We are currently seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing technical assistance and support to customers via phone, email, and in-person.
As a Technical Support Engineer, you will troubleshoot complex technical issues, resolve problems, and provide solutions to customers. You will work closely with our engineering teams to identify and resolve technical issues and develop new features and enhancements.
The ideal candidate will have a strong background in computer science, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Required Skills and Qualifications
* 3+ years of experience in a professional enterprise-level technical support role
* Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
* Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
* Experience in supporting both hardware and software products
* Ability to triage issues and escalate them to appropriate engineering groups as necessary
* Working knowledge of technologies such as operating systems (LINUX, Windows, VMware), LANs & WANs, and storage area networks
* Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues
Benefits
At Pure Storage, we offer a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
We also offer opportunities for career growth and development, including training and education programs, mentorship, and professional certifications.
Others
As a Technical Support Engineer at Pure Storage, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer service.
You will have the opportunity to work on a wide range of technical challenges and projects, and contribute to the development of new features and enhancements.