Who we are:
Victoria Sports Casino is a well-established casino and amusement arcade conveniently located in Cork City. We are part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. We provide a modern gaming experience for our customers by providing best in class arcade gaming machines, loyalty program and customer service.
What you will be doing:
As an Assistant Manager, you will be supporting the Retail Manager in the day-to-day operation of the club. You will build relationships with our customers ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multi-task are essential in the world of retail management.
Industry experience is not required, candidates will be considered with a strong retail or hospitality background i.e. Assistant Store Manager in Food Retailer, Discount Store or Phone Retailers, etc, Assistant Hotel Manager, etc.
Responsibilities:
* Supporting the Manager to oversee and ensure the smooth running of the club.
* Delivering 5 Star excellence in Customer Service.
* Dealing with all customer queries efficiently, professionally, and consistently with company policy.
* Promote good communication between employees and management.
* Recruit, develop, lead, motivate and retain your team.
* Engage with new initiatives and embrace new ways of working.
* Drive operational standards throughout the company.
* Complete club procedures and administration and ensure compliance with policies and practices.
The duties mentioned above are neither exclusive nor exhaustive and the positions may vary per post or can be subject to change at any time with or without notice.
What you need to be successful in this role:
* Minimum 2 years Assistant Manager experience in retail or hospitality.
* Strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
* Excellent communication skills, verbally and in writing
* IT proficient, with experience of working with Microsoft Word, Excel and the aptitude to learn in-house systems.
* Ability to influence wider business stakeholders.
* Experience in delivering coaching/training in the moment to ensure that customers have a great experience.
* Ability to deal with tough situations in a calm and professional manner.
What We Offer in Return:
Our employees benefit from a great working environment, great learning opportunities, a supportive senior management team, and a competitive remuneration package.
Think you’ve got what it takes? If you want to work in a collaborative environment where opportunities are offered, skills are stretched, and excellence is rewarded, you might be exactly what we’re looking for. If you've got the right experience and a positive attitude, we'd love to hear from you!
We will be considering candidates as they apply, so don’t delay in submitting your application.
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