Job Description
We are looking for a talented individual to join our global support team as a Customer Care Representative. In this role, you will be responsible for delivering exceptional customer experiences via email, chat, or phone with empathy and accuracy.
You will troubleshoot account, billing, or technical issues—and find innovative solutions that delight customers.
Collaborate with colleagues across multiple time zones to deliver projects improving customer satisfaction, legal compliance, and business performance.
Share feedback and insights shaping better products, training, and support content.
The ideal candidate will have fluency in English and at least two of the following languages: French, German, Spanish, Italian, or Portuguese.
1–2 years’ experience in a customer-facing or technical-support role is preferred. A strong problem-solving mindset and technical aptitude for troubleshooting software or account issues are essential.
Excellent communication skills, both written and verbal, are required. A team-player attitude with flexibility to work as part of a global remote team is also necessary.