We are a busy depot office based in Roscommon, providing reliable parcel delivery and collection services across the Longford/Roscommon area. Our team is friendly, customer-focused, and dedicated to ensuring smooth day-to-day operations. We pride ourselves on excellent customer service and efficient support for both our drivers and customers.Job Summary:We are seeking a motivated Customer Service & Office Administrator to join our Roscommon depot team. This role involves handling customer queries, supporting drivers with parcel tracking and delivery information, and carrying out general office duties to ensure smooth operations.Responsibilities:Answer phone calls, emails, and in-person customer queries in a professional mannerSupport drivers by locating Eircodes and assisting with parcel delivery informationHandle parcel scanning, tracking, and data entryPerform general office duties such as filing, record-keeping, and documentationProvide excellent customer service both face-to-face and over the phoneAssist with problem-solving for delivery and customer service issuesCollaborate with team members to ensure efficient depot operationsRequirements / Qualifications:Basic computer skills (Microsoft Office, email, data entry)Strong communication skills, both verbal and writtenGood knowledge of the Longford/Roscommon area (to support drivers)Ability to multitask and handle customer queries efficientlyPrevious office or customer service experience (preferred but not essential – training provided)Skills:Customer service and interpersonal skillsProblem-solving and adaptabilityAttention to detail and accuracy in data entryTeamwork and reliabilityWork Schedule / Hours:Full-time: Monday to Friday, 9:00am – 5:00pmFlexibility required during busy periods (may work until 6:00pm)Compensation and Benefits:€14 per hourTraining provided for all systems and processesSupportive team environmentJob Type: Full-timePay: €14.00 per hourExpected hours: 35 per weekBenefits:On-site parkingSick payApplication question(s):Do you live within a 30km Commute to Roscommon townExperience:Office administration. : 2 years (required)Customer service : 2 years (required)Computer skills: 2 years (required)Language:Fluent English (required)Work Location: On the road