Front Office Team Lead
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This is a fantastic opportunity to lead our front desk team, enjoy excellent benefits and career progression while making unforgettable guest experiences.
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We are seeking an experienced and skilled Front Office Manager to lead daily front desk operations including check-in/check-out, reservations, and guest queries.
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Main Responsibilities:
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1. Oversee front desk operations to maintain high service standards.
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2. Lead and train front desk staff to ensure exceptional customer service.
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3. Handle guest complaints and resolve issues promptly to ensure satisfaction.
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4. Collaborate with other departments to ensure smooth operations.
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5. Prepare weekly rosters for the Front Office team.
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6. Work with the Accommodation department to manage room inventory and maximise occupancy/revenue.
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Requirements:
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7. Proven experience in hotel front office operations in a managerial or supervisory role.
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8. Strong leadership and communication skills to inspire and motivate a team.
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9. Excellent organisational skills with a keen eye for detail.
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10. A customer-focused mindset and a passion for delivering exceptional service.
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11. Proficiency in hospitality software and Microsoft Office.
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12. Valid work permit and documentation.
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