Located at the heart of Waterford city, the family owned 4* Granville Hotel is looking for a dedicated and flexible person to join it's Front Office teamThe ideal candidate for this position:Previous experience in a similar role in a hotel is desirableMust be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positiveBe courteous and focused on providing a consistently high standard of serviceMust be a team player with the ability to multi taskMust be standards driven and detail orientated, with the desire to progress.Maintain a professional image at all times through appearancePossess excellent communication and interpersonal skillsMust be able to use a phone and computer system (Guestline)Key Responsibilities:To carry out all Reception duties, working as part of the Front Office TeamTo ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient mannerTo deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all timesTo answer the switchboard and hotel telephone as per Company standard of serviceTo develop a strong working relationship with colleagues in your department and related departmentsThe perks of working as a Receptionist with the Granville Hotel:Meals on duty and all day tea and coffee for the caffeine loversGreat location with easy access to public transport and discounted parkingPersonal development possibilities, online training programUniform providedEmployee assistance programStaff awards and rewards (including GEM reward system for all employees)Rate of pay will depend on experienceThe Granville Hotel is an equal opportunities employerCertified "Great Place to Work" Sept 24 - Sept 25Job Types: Full-time, Part-timeWork Location: In person