Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment! Please make sure you are able to get to and back from the airport before you apply for this role.
Job Purpose
The Team Member is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant. This role is for our Supermac's restaurant at Dublin airport.
Contract
40 hours per week, across 4 days – 11 hour shifts with 1 hour unpaid break.
Key Responsibilities
Greet and welcome customers in a friendly and professional manner.
Take food and beverage orders accurately and promptly.
Provide menu recommendations and answer questions about food and drinks.
Serve food and beverages to customers, ensuring timely delivery.
Monitor tables and attend to guests' needs throughout their dining experience.
Handle customer complaints or concerns with professionalism and resolve issues as needed.
Process payments and manage cash transactions accurately.
Maintain cleanliness and organization of the dining area and workstations.
Assist with setting up and clearing tables, as well as restocking supplies.
Report all hazards and/or concerns immediately to the manager on duty.
Qualifications
Previous experience in a restaurant or food service role is preferred but not required.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic math skills for handling payments and calculating bills.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Key Skills
Customer service excellence.
Time management and organization.
Attention to detail.
Teamwork and collaboration.
Problem‑solving skills.
Basic knowledge of food and beverage menus.
Willingness to learn and adapt to new tasks.
Accessing the Airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our Values
Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE – Delivering first‑class customer service | Upholding high store standards | Showcasing prestigious brands
AGILITY – Working in a fast‑paced environment | Adapting well to change | Always striving to improve
TEAM SPIRIT – Working together as one team | Supporting each other | Being active partners in our wider communities
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