Member Service Representative at Inspire Credit Union
Inspire Credit Union Limited is one of the largest Credit Unions in Cork, servicing 30,000 members, with total assets of €260m, and offices in Bishopstown and Cobh.
Inspire Credit Union Limited was formed out of the recent merger of Bishopstown Credit Union and Cobh Credit Union.
Job Purpose
Role:
Inspire Credit Union Limited are seeking to appoint Member Service Representatives.
Location:
Inspire Credit Union are seeking candidates where the role will primarily be based out of both the Bishopstown and Cobh offices, noting that candidates will need to be available to work from either our Bishopstown or Cobh Offices.
Delivering an excellent member experience by providing an efficient face-to-face, telephone, online, and email service to members while adhering to service level standards and compliance.
All services to members are provided in accordance with policy, procedure, governance, security, and compliance requirements.
Main Responsibilities
Provide exemplary customer service to all Inspire Credit Union members and potential new members by effectively resolving member queries the first time, leading to the minimisation of referring issues to other departments for resolution.
The provision of service in person, by phone, online, and via digital channels to members;
Handling all transactions and counter procedures confidentially and professionally.
Processing members' payments through the computerised member accounting system.
Handling of cash float and balancing of all cash handled with transactions processed, and applying all best practices and policies in connection with this.
Issuing loans and share withdrawals to members
Taking applications for opening accounts from new and existing members, ensuring all correct documentation is provided.
Maintaining the banking hall and counter area in a tidy and professional manner.
Any other duties that may be required on a day-to-day basis, as advised by the Line Manager.
Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
Promote a culture that reflects the Credit Union's values and encourages good performance and excellent member services.
Promote Inspire Credit Union services and products, and inform prospective Members of the benefits of membership
Adhere to all Credit Union policies, procedures, and regulatory requirements;
Maintain confidentiality of member information and ensure data security.
Relevant experience in financial services and or lending an advantage.
Very strong communication and inter-personal skills, with the ability to work in a team and communicate with all stakeholders;
Active listening skills to accurately respond to inquiries and requests;
Demonstrate strong analytical and numerical skills;
Must be detail-oriented and well-organised with a professional phone manner;
Flexible and adaptable with a positive attitude to change;
Productive work habits, time management, workload management, and priority setting in line with quality decision-making;
Excellent written, presentation, and oral communication skills with exacting attention to detail;
The above list is a guideline only and essentially, the responsibilities of this role include all activities directly relating to delivery of services to members.
Given the size and nature of the organisation a degree of flexibility is required, and this job description may be reviewed as needs change.
Qualifications
Relevant third-level qualification or QFA desirable;
Previous Credit Union experience or active knowledge of the credit union sector is desirable.
Remuneration will be dependent on experience.
Our Recruitment Privacy Notice is available in the download section of our website
The closing date for receipt of applications is Friday, 19th December ****.
Shortlisting may apply, and an assessment will be completed based on the information provided in the application.
Inspire Credit Union supports an inclusive and diverse workforce
Inspire Credit Union Limited is regulated by the Central Bank of Ireland.
Job listing expires at 5:00pm on Friday December 19th, ****
More Credit Union jobs you may be interested in
#J-*****-Ljbffr