Job Title: Claims Motor Damage Team Lead
",">
","
* Lead a high-performing team of claims handlers to deliver exceptional customer service and achieve business objectives.
","
* Develop and implement effective strategies to manage workload, improve quality metrics, and enhance the overall customer experience.
","
* Collaborate with senior management to identify trends, encourage innovation, and drive process improvements that support the transformation and optimization of the customers journey through the claims process.
","
* Maintain a deep understanding of local regulatory requirements and ensure compliance across the team.
","
* Promote a culture of continuous learning and development, empowering team members to excel in their roles and achieve their career goals.
","
* Utilize workforce management tools to load balance and resource to demand, ensuring efficient and effective use of staff.
","
",">
About This Role
",">
We are seeking an experienced Claims Manager to lead our Motor Damage team. As a key member of our leadership team, you will be responsible for managing a dedicated team of claims handlers, providing strategic guidance, and driving business growth.
",">
Your Key Responsibilities
",">
","
* Manage workload within the team, ensuring quality and service metrics are met consistently.
","
* Lead the Motor Damage team to achieve personal and departmental goals through performance coaching and development.
","
* Effectively use workforce management tools to load balance and resource to demand.
","
* Develop clear performance and development plans, supporting talent development, succession planning, and technical development of the wider Claims team.
","
* Empower the team to proactively identify operational and process improvements for the benefit of the customer and the department.
","
* Collaborate with Claims leadership to identify and implement areas of operational efficiency and process improvement aligned to the Allianz Customer Model.
","
* Monitor the ALAE spend, sharing knowledge and trends with Motor Injury and Claims Insights Analytics teams.
","
",">
Requirements
",">
","
* Minimum 3 years claims handling experience, ideally within damage claims.
","
* Demonstrable leadership skills/experience, minimum 2 years CIP, Dip CII, Grandfathered or ACII qualification.
","
* A proven track record of Customer Service delivery against relevant targets (e.g., service level agreements, targets, and quality metrics).
","
",">
What We Offer
",">
","
* Competitive remuneration package.
","
* Generous Pension Scheme Contributions.
","
* Health Insurance.
","
* Working From Home allowance.
","
* Numerous wellbeing and family benefits.
","
* Travel Benefits.
","
","
Location: Elm Park office in Dublin 4.
","
Company: Allianz plc is regulated by the Central Bank of Ireland.
","
Regulatory Notice: This role is subject to Minimum Competency Code (MCC) as provided for by the Central Bank of Ireland.