Post Date : 04-Dec-**** Close Date : 07-Jan-**** Job Title: Senior Operations Team Lead (Clinical) Reporting To: Head of Operations Location: RCSI, Smurfit Building, Beaumont Hospital, Dublin 9 School (or department): Student, Academic in particular.
At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do.
We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive.
Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking.
Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health.
About Team and Role This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation.
The successful candidate will work within the Operations and Examinations function of RCSI, providing operational delivery focused support to undergraduate programmes.
As a Team Lead, your principal focus will be to lead a team of approximately 4, to maintain and enhance the planning, implementation, and delivery of Teaching, Learning and Clinical Placement activities spanning the Schools of Medicine, Pharmacy and Physiotherapy.
The post would suit an enthusiastic and self-motivated administrator who is experienced in people management and operational delivery, seeking to further their career.
The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy.
They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills.
To provide effective, efficient, and professional services it is expected that the successful candidate be flexible in terms of hours of work and will maintain confidentiality, diplomacy, and tact regarding internal and external relations.
Key Responsibilities The operational duties of our Undergraduate teaching programmes will be shared amongst two Senior Operations team leads and a Head of Operations.
As a Senior Operations Team Lead, you will manage a team of approximately 4 Operations Coordinators and be responsible for the day-to-day coordination of the Clinical Team office.
Additionally, this role will be expected to provide cover, as appropriate, across the full span of undergraduate teaching, learning and Clinical Placement activities as required.
The Operations team will work hand-in-hand with the Examinations Team on a daily basis supporting the end-to-end academic journey for each of the relative programmes.
A key part of this role, in conjunction with the Head of Operations is to maintain a positive working relationship with the Heads of Schools and relative Year Leads to deliver a seamless student journey.
Operational Delivery • Provide high-level professional administrative support to academic staff and students.
• To manage the allocation of Student Queries, including placements, to the operations support team including reporting of data as required.
• Management of teaching schedules, including room bookings across RCSI sites.
• To manage the annual update of Moodle and ensure consistency of materials across all programme's and years.
• Management and coordination of the annual Student Rollover.
• Management of Clinical Placements – student and stakeholder management across all RCSI sites via the In Place Technology system (Inc. Sub-Internships and Electives) • Work closely with Clinical Departments across all associated Hospital sites to ensure timely receipt of student placement information is provided.
• Foster a strong working relationship with the Student Services team in relation to Accommodation requirements for students on Clinical Placement outside of Dublin.
Ensuring that any schedule changes are communicated effectively and in a timely manner.
• To manage the allocation of students with reasonable accommodations to appropriate clinical rotations in conjunction with the Learning Support Service.
• To maintain the Vaccination Monitoring programme that tracks immunization requirements across their undergraduate programme.
• Management and coordination of the annual/programme Mandatory Courses and Team training needs (Kaizen / In-Place, Moodle, etc) including statistical reporting of completion data.
• To manage locker allocation across RCSI clinical sites.
• To manage