Overview
Join to apply for the Group Product Manager role at Intercom.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
The opportunity
You’ll lead the product direction and day-to-day execution for Intercom’s web presence, including intercom.com and fin.ai. These sites must perform like growth engines and set the industry standard for design, narrative, and innovation. You’ll manage 4 PMs and be deeply hands-on – translating positioning into pages, reviewing copy/design/builds, signing off launches, and ensuring the team ships with exceptional quality.
What will I be doing?
* Own the web product: intercom.com, fin.ai, and every digital touchpoint that represents Intercom online.
* Translate positioning into world-class websites: turn company strategy, messaging, and Fin’s story into high-impact, high-performing pages.
* Lead & coach 4 PMs: drive clarity, accountability, and excellence across growth and narrative tracks.
* Drive performance: improve conversion, comprehension, and engagement through experimentation, CRO, and demand generation.
* Hold the quality bar: partner with design to deliver industry-leading web experiences at the highest quality level.
* Innovate: push beyond B2B website norms; explore new interaction models, AI-first web experiences, and storytelling formats that set Intercom apart.
What skills do I need?
* A hands-on leader who is comfortable shaping significant opportunities and editing copy line-by-line.
* Obsessed with detail and craft: layout, words, performance, and UX polish.
* A PMM-fluent product thinker: able to translate positioning into compelling, converting web pages.
* Strong on web performance and optimization: CRO, instrumentation, and demand generation.
* Excellent communicator: crisp, quick on your feet with executives, and able to drive alignment.
* A strong proponent of AI in practice with examples of how you use AI to raise the bar on delivery.
* Experience leading teams and raising quality standards.
Bonus skills & attributes
* Background in PMM or brand-heavy PM roles.
* Experience building high-craft, product-led B2B websites.
Benefits
* Competitive salary and equity in a fast-growing start-up
* Lunch provided on weekdays, snacks, and a fully stocked kitchen
* Regular compensation reviews – we reward great work
* Life assurance and comprehensive health and dental insurance for you and your dependents
* Open vacation policy and flexible holidays
* Paid maternity leave and 6 weeks paternity leave
* MacBooks standard; other equipment available to suit your needs
Policies
Intercom has a hybrid working policy with in-office presence encouraged at least three days per week. We foster an open, inclusive culture and focus on doing incredible work to achieve our goals, guided by our core values. Intercom is an equal employment opportunity employer and does not discriminate on any basis protected by law.
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Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Product Management and Marketing
* Industries: Technology, Information and Internet
Location: Dublin, County Dublin, Ireland
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