Be a friendly and professional point of contact for customers by phone and email.
Coordinate service calls, installations, and maintenance plans.
Communicate with customers to confirm readiness and ensure satisfaction.
Manage stock, supplier orders, and equipment preparation.
Log and track consumable orders and service calls accurately.
Identify recurring customer issues and share feedback with the team.
Ensure every customer interaction reflects Watermarks commitment to quality and sustainability.
Skills: 3+ years experience in operations or service Strong organisational skills Attention to detail Excellent communication skills Teamwork skills solutions focused mindset