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Lucan Spa Hotel is looking for candidates for a full-time hotel receptionist to join our professional front desk team. If you have the relevant experience or would like to develop your career within the hospitality industry, we could have an excellent opportunity for you.
Our hotel comprises of 71 bedrooms situated in Lucan, Co. Dublin, offering guests an ideal spot for business travel or leisure. We offer warm and friendly service to all of our guests and hope that you can become part of that team ethic. The hotel front desk team operate using the Guestline (Rezlynx) property management system. Full in-house training is provided for this role.
The avaiable role has 5 eight hour shifts across a seven-day roster. These roles compromise of 7.00am - 3.00pm and 3.00pm - 11.00pm time shifts. Considering the nature of our industry, this role will involve evenings & weekend work.
Main Duties
* Delivers a consistent and superior guest experience.
* Ensure daily arrivals check is complete, including specials, traces and arrival details report.
* Carry out guest check-in and check-outs in a timely, friendly and efficient manner.
* Ensures guest requests are satisfied in a timely and personable manner.
* Operate the telephone switchboard, answering calls and enquiries for reservations and directing all calls coming into the front desk to relevant departments within the hotel.
* Liaise with the housekeeping team and any other relevant departments in the hotel in relation to specific guests requests.
* Uses suggestive upselling techniques to sell room nights, increase occupancy and revenue.
* Carry out a complete and accurate passover to fellow front desk members and night porter team.
Requirements
* 1 - 2 years experience in a similar role within a 3/4* hotel is desirable but is not essential.
* Must be computer literate i.e. word & excel and have an aptitude for operating software and online systems.
* Must be fluent in the English Language both written and spoken.
* Must be enthusiastic and a quick learner.
* Excellent customer care skills.
* Excellent communications skills.
* Excellent people skills.
* Must be able to work as part of a team and on own initiative.
* Must be available to work a combination of shifts both early and late (shifts vary, but typically operate within 7.00am 3.00pm and 3.00pm 11.00pm).
About Lucan Spa Hotel
Lucan Spa Hotel is an Irish family-owned hotel offering a unique, authentic experience in Irish hospitality while visiting Dublin and the East of Ireland. The hotel features 71 guest bedrooms as well as a number of restaurants and dining areas and meeting, conferencing and private event spaces.
Lucan Spa Hotel aims to exceed expectations through setting the highest standards for Irish hospitality in the Dublin region, offering our domestic and international guests a homely setting during their time in Dublin. To achieve this goal, the hotel recognises our most important resource to help deliver all our goals is our team. The hotel is highly committed to not only developing our business, but also dedicated to helping each and every one of our team members to achieve their full potential. Whether you are starting out on your career or carry huge experience, Lucan Spa Hotel will offer you the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.
Lucan Spa Hotel is an equal opportunities employer. If you believe that you have the passion, personality and the skills we require, please contact us.
Skills
communication skills. Organisational Skills Customer Focus Client Relationship Management
Benefits
Parking Bike to Work Scheme Employee Recognition Awards Staff Meals
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hotels and Motels
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