Job DescriptionThis opportunity is with Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation.Staff Consultant – Payments Production Support (Global PayPlus Support)Why This Role MattersEvery day, millions of payments flow across Europe — from salaries to SEPA transfers to direct debits. Behind the scenes, our team ensures these transactions are safe, seamless, and always available. As aStaff Consultant in Production Support, you'll join a 24/7 team that supportsover 350 million payments per yearfor the Bank of Ireland.This is more than just a job — it's your chance to build a career in thepayments domain, one of the most stable and in-demand areas of global finance technology.What We're Looking ForMust-HavesBachelor's or Master's degree in Computer Science, Banking, Commerce, or related field.1+ year of technical experience (or graduate internship/entry-level role).Basic knowledge of Java, SQL, and Linux.Strong communication skills in English.Flexibility to work onsite in Cabinteely, Dublin (1–5 days/week depending on client requirements).Nice-to-HavesExposure to the banking/payments domain (SEPA, direct debits, credit transfers).Familiarity with Global PayPlus (GPP) solutions.Awareness of ITIL processes and change management.Experience1 to 3 years total experience in primary skills.Experience in providing Production Support.Educational And Other QualificationsShould be an Irish/ EEA nationalShould hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.Fluency in English is a must.Work EnvironmentShould be willing to work anywhere in Europe.Why Join Us?Stable domain: Payments never go out of date — it's one of the most reliable and in-demand areas in finance tech.Career growth: Perfect or someone who wants to learn on the job, ask questions, and be mentored by senior team members.Valuable experience: After 2–3 years, you'll have highly marketable skills.Client exposure: From day one, you'll work directly with the Bank of Ireland in a real-world production environment.Career Level - IC1ResponsibilitiesWork on a mission critical 24x7x365 production support environment providing supportWork on trouble shooting issues, finding root cause and resolving incidentsWork on the underlying issues causing the incidents & contribute to problem resolutionContribute to a controlled change management processesUse ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.Coordinate with offshore team for various incidents, problems and changes.Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.Timely submission of timesheets for oracle/customers.QualificationsCareer Level - IC1About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.