Full Time 12-month Fixed-Term Contract positionHybrid role based in our City Centre officesWhat we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.Further details on our benefits package can be accessed here Benefits (life-)At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.Role OverviewAs a Business Process Analyst, you will work closely with teams across the business to understand challenges, improve processes and ways of working, introduce new technology and support smooth transitions when changes happen. You will report to the Change & Innovation Team Manager (Business Architect) – Customer Solutions. You will have the ability to work on your own initiative, as well as collaboratively within the Change & Innovation team, and will engage with key stakeholders across the business.A key part of your role will be applying process analysis and business analysis techniques to identify and deliver improvements. You will be comfortable using structured methods to map, analyse and redesign processes, and will be skilled in requirements elicitation to ensure that solutions meet business needs.What you will help us to achieveIn this role, you will help make changes that improve how we work and will be involved in:Understanding the need for change – Working with teams to develop an in-depth understanding of how they work, gathering feedback and analysis, proactively identifying opportunities for change, and using process mapping and analysis techniques to document and assess current ways of working.Exploring solutions – Working with colleagues to design improvements such as redesigning processes, assessing the feasibility of new tools, and adapting the way teams work. You will use business analysis techniques, including requirements elicitation, to ensure that proposed solutions are robust and aligned with business objectives.Guiding teams through change – Taking a proactive role in guiding teams through the change process, making sure they have what they need to adapt, and fostering an environment of engagement and collaboration throughout the implementation.Measuring the impact – Leading the measurement of change outcomes, analysing the effectiveness of implemented changes, gathering detailed feedback, and delivering value for the business.You'll be a key part of making positive, practical changes happen—helping teams work more effectively and improving the experience for both employees and customers.What you will need to be successful in the roleThe successful candidate will have:Business Experience – A strong understanding of how organisations operate, including how teams interact through their processes and systems. Able to quickly learn about new business environments, identify challenges and opportunities, and use these insights to help shape solutions that deliver long-term value.Process Analysis Skills – Experience in applying process analysis techniques such as process mapping, gap analysis, root cause analysis, and process redesign to identify and deliver improvements.Business Analysis Skills – Proven ability to use business analysis techniques, including requirements elicitation, stakeholder analysis, and documenting business requirements to ensure solutions are fit for purpose.Strong communication and people skills – A proven ability to build strong, meaningful relationships, engage diverse stakeholders, consider different perspectives, and analyse an optimal approach.Confidence leading discussions and bringing people together – Leads with confidence and vision, comfortably leading team sessions, workshops, or meetings to gather input and support change.A problem-solving mindset – An ability to understand challenges and identify opportunities to deliver value for the business.Results-oriented – A strong track record of delivering results and is comfortable working independently or with a team, to deliver at pace with the agility to flex with business needs.Adaptability and curiosity – A curious mindset for learning and growth and is keen to explore new ways of working.About usIrish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.