Job Title: Systems Analyst & Support (Contract)
Location: Cork, Ireland
Overview
We are seeking an experienced Systems Analyst & Support Specialist to join a high-performing operations and technology team in Cork. This role will focus on improving system processes, supporting testing activities, and enhancing operational efficiency through automation and process optimisation.
You will play a key role in analysing existing workflows, reducing manual effort, and ensuring support processes are scalable, compliant, and aligned with future system enhancements.
Key Responsibilities
Support system testing activities, including UAT and regression testing, ensuring defects are identified and resolved effectively
Assist with internal audits and external inspections, ensuring systems and processes meet compliance standards
Identify and assess system risks and issues, escalating where appropriate
Develop a deep understanding of current account management processes, particularly those that are manual or resource-intensive
Identify opportunities to automate or streamline repetitive tasks, improving efficiency while maintaining data integrity and compliance
Deliver enhanced documentation, tooling, and process improvements to enable reduced manual intervention
Review and optimise the existing support model, removing inefficiencies and improving user experience
Define and maintain clear triage processes, escalation paths, and support documentation
Establish and track key support metrics (KPIs/SLAs) to measure performance and identify improvement areas
Key Skills & Experience
Proven experience in a Systems Analyst, Application Support, or IT Support Analyst role
Strong understanding of business process analysis and process improvement methodologies
Experience with system testing (UAT, SIT, regression)
Ability to identify automation opportunities (experience with tools or scripting is advantageous)
Familiarity with support frameworks (e.g., ITIL)
Strong documentation skills with experience creating process maps, SOPs, and user guides
Exposure to ticketing/support systems is highly desirable
Excellent stakeholder management and communication skills
#J-18808-Ljbffr