A leading
global technology services organisation
is hiring an
IT Application Support Engineer (German-speaking)
to support
mission-critical healthcare applications
used by hospitals across the EU.
This role sits within a high-profile healthcare support environment, providing technical support for
Cardiology and Radiology systems
and their underlying infrastructure—systems that play a direct role in patient care and clinical workflows.
Key Responsibilities
* Act as
first-line support
for application incidents, issues, and service requests
* Log, categorise, and prioritise tickets using an
ITSM tool
, ensuring SLA compliance
* Perform
basic troubleshooting
across applications, servers, storage, and databases
* Monitor application dashboards and respond to system alerts
* Escalate complex issues to L2/L3 teams with clear technical documentation
* Maintain accurate case records in line with
ITIL best practices
* Collaborate with infrastructure, integration, and application teams
* Contribute to knowledge base articles and continuous improvement initiatives
Required Skills & Experience
* Experience in
IT application or systems support
* Working knowledge of
Windows/Linux environments
* Basic database and storage awareness (connectivity, capacity, logs)
* Strong analytical, communication, and customer service skills
* German (B2 or higher)
and
English (B2 or higher)
Desirable
* IT degree or relevant certifications (ITIL preferred)
* Healthcare IT experience (HL7, DICOM, Cardiology or Radiology systems)
If this opportunity aligns with your career goals and you are ready for your next move, please send your CV to or call for a discussion.