Regulatory Executive The Regulatory Executive will work as part of the Registration and Customer Relations Team, and will be responsible for supporting high standards of delivery of the PSIs statutory qualification recognition and registration processes, as well as its customer relations activities.
Key duties of the role will include but are not limited to: Registration and Customer Relations Assist and support the team and the wider organisation in achieving its objectives and in carrying out its statutory functions relating to qualification recognition and registration.
Manage an assigned caseload in relation to qualification recognition of pharmacists, and registration activities relating to Retail Pharmacy Businesses, pharmacists and pharmaceutical assistants.
Administer, support and monitor team or project activities.
Contribute to the development and operation of policies and guidelines.
Keep up-to-date with all relevant policies, processes and procedures associated with the role.
Prepare and compile documentation and reports for both internal and external stakeholders.
Progress project related tasks, as required.
Help maintain and develop strong relationships with internal and external stakeholders.
Attend team and organisation-wide meetings, governmental briefings and events or any other meetings, as required.
Respond to queries and concerns from the public, applicants, registrants and various other stakeholders and liaise with other teams to ensure incoming queries are dealt with appropriately.
Research current best practice and propose evidence-based solutions to improve internal systems and processes.
General Actively seek to support other colleagues across the organisation depending on business needs.
Supervise and organise workload of any assigned staff, where required.
Provide guidance and training to colleagues in your area of expertise.
Assist with the documenting and updating of standard business processes and procedures and monitor their ongoing validity.
Share knowledge and learning with your team and wider organisation.
Provide support to organisational projects, working groups, committees, etc. as and when required.
Promote and contribute to a culture of continuous improvement, transformation and innovation within PSI, including supporting our work as an organisation to retain and enhance our recognition under the EFQM Excellence Model.
Identify risk and assist the organisation in our purpose of mitigating regulatory risk in the interests of assuring the public that pharmacy care and services are safe.
Participate in cross-functional initiatives and developments that contribute to the delivery of the strategic objectives of PSI.
Proactively engage in performance development reviews and participate in opportunities for learning and development.
Other duties assigned by PSI Management and/or the Registrar/Chief Officer.
To apply for this post, applicants should submit a covering letter outlining why they believe their skills, experience and values meet the requirements, an up-to-date CV and the completed application form.
This documentation should be emailed to the HR Team at on or before the closing date of Midnight on Thursday, 28th August 2025.
Late applications will not be accepted.