The role of a Sales Executive involves delivering exceptional customer service while identifying and recommending the most suitable storage solutions.
Key Responsibilities:
* Proactively manage customer enquiries, offering tailored storage solutions and promoting additional products to enhance revenue.
* Foster the full sales process, actively converting enquiries into customers by promoting products and services effectively.
* Maintain up-to-date knowledge of unit availability and demand patterns (e.g., seasonality, unit sizes).
* Pursue branch revenue targets through diligent efforts.
* Stay informed about competitors and their promotional activities.
* Deliver exceptional service throughout the customer journey, ensuring satisfaction and repeat business.
* Address and resolve customer concerns, escalating issues to the Branch Manager when necessary.
Operational Excellence & Store Standards
* Adhere to operational policies and procedures, maintaining consistent store standards.
* Manage day-to-day administrative tasks, including processing invoices, handling banking, and managing customer contracts.
* Support revenue protection by following debt collection procedures.
* Ensure all packaging and retail stock is fully available, attractively presented, and correctly priced.
* Take responsibility for maintaining the safety and security of the store and its customers.
* Comply with company-wide policies, including those relating to debt recovery.
* Encourage customers to share feedback using approved platforms.
Required Skills & Qualifications
* A proven track record in retail or telephone-based sales within a customer-facing environment.
* A background in 1-to-1 consultative selling is highly desirable.
* Office administration experience is an asset.