Do you thrive in a fast-paced environment and enjoy providing exceptional service? Are you reliable, detail-oriented, and observant? If so, we want you on our team!
We are seeking a dedicated Night Porter to join our growing hospitality family at the Hillgrove Hotel, part of the Inua Collection. In this role, you will be vital in ensuring the safety, security, and comfort of our guests during evening and overnight hours.
Responsibilities:
* Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
* Provide exceptional customer service by answering questions, addressing concerns, and fulfilling requests promptly and professionally.
* Maintain cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
* Assist guests with luggage during arrival and departure.
* Operate the switchboard and respond courteously to guest inquiries.
* Set up and prepare function rooms for breakfast or other events.
* Report maintenance or security issues to the relevant personnel.
* Accurately complete all paperwork and logs.
Qualifications:
* At least 1 year of experience in customer service or hospitality.
* Excellent communication and interpersonal skills.
* Strong attention to detail and ability to prioritize tasks.
* Ability to work independently and as part of a team.
* Availability to work evenings, weekends, and holidays.
Join The iNUA Collection team and enjoy these benefits:
* Free meals during shifts.
* Free gym and pool membership.
* Discounts on spa treatments and Elemis products.
* Excellent discounted employee rates for Bed & Breakfast stays at iNua Hotels.
* Favourable friends and family rates at iNua Hotels.
* Employee discounts on bar and restaurant food.
* Discounts on food for family events with groups of 30 or more.
* Referral recruitment bonuses.
* Educational assistance programs.
* Opportunities for promotion and transfers within the iNua Hospitality Collection and Radisson Hotel Group.
* Free Employee Assistance Programme.
…these are just some of the many benefits of joining our team!
As a proud member of the Irish Hotel Federation Quality Employers Programme, the iNUA Group offers numerous development opportunities for motivated, driven, and efficient employees across all departments. We foster a positive team spirit and enjoyable working environment through mutual respect and trust among colleagues.
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