Regional Operations Manager (South of Ireland)
Our client is looking for a Regional Operations Manager for the South of Ireland.
The successful person shall be responsible for the overall coordination, operational management and business development of their Services team on our clients various customer sites throughout the Southern Region of Ireland.
This includes managing the site services health & safety, training & compliance, and the overall line management of their on-site teams of Material Handlers, Labs associates and Site Managers coordinating their day-to-day tasks. You will also ensure a qualitative performance management processes by setting and continually review KPI metrics and ensuring adherence to their customers' respective SLA's and service development on their customer sites.
The vision and purpose of the role is to deliver a high quality and efficient service to our clients customers.
Working hours:Monday-Friday core hours (with flexibility as per business need)
Working Location:Field based with regular site visits
This is a full-time permanent contract as a member of their Ireland Lab and production services leadership team, a competitive salary package including company car, bonus and other advantages.
You will be able to work home based but must be prepared to do weekly customer visits. In addition, you will have the opportunity to grow and develop in your role.
Role/Responsibilities:
How you will thrive and create an impact
1. Manage, mentor, and motivate your teams to successfully perform their job duties and to meet/exceed goals and regional objectives
2. Provide overall management to all sites under your jurisdiction, ensuring regular site visits to provide hands-on operational support
3. Manage any HR related activity such as resource planning, sickness and absence (and arranging cover for these instances), appraisals, recruitment, and ensuring that all training and compliance is up to date across all sites
4. Coordinate any issues as they arise, taking the appropriate corrective actions to ensure business continuity
5. Continue to promote our on-site services to our customers and support the Sales team at enquiry stage, or with the bids and tender process at contract renewal stage
6. Become the main point of liaison between our client & each customer, managing each individual customer on their own merit and aiming to increase profitability and efficiency
7. Develop and maintain site SOP's, Risk Assessments, Site Audit Schedules etc
8. Manage budgeting activity, and also take responsibility for BOM reviews with customers, reviewing consumption and inventory metrics, and monitoring the prevalence of slow moving or provisional stock
Education/Experience:
9. Previous solid experience in managing teams in an operational environment (warehouse or inventory, business development, or customer service are ideal). People with a strong Retail background will also be considered.
10. Preferably, experience working in a, scientific warehouse/materials handling operationora scientific educational background or with a service provider providing third party services
11. IT Savy: Excellent IT skills, proficiency with Microsoft Excel and PowerPoint is highly desirable
12. Analytical skills: Proficient in data capture, analysis, and reporting utilising various IT software systems
13. Strong Communication skills for internal and external stakeholders management at varying levels of seniority, regularly, both in person and virtually.
14. Previous experience completing SOP's, SOW's, SLA, and risk assessments is desirable
15. Leaving cert & strong people management experience OR 3rd level qualification with operations experience
16. Full, clean drivers licence