Title: Operations Manager - Contract Last Mile Location: Dublin 11 and covering Athlone/Cork (every 2 weeks) Terms: Full-time permanent Package: €55k + Car + Pension + 10% Bonus A leading contract logistics company is seeking an experienced Operations Manager for their last-mile deliveries contract with a large retail chain. The primary focus of the Operations Manager role is to take overall responsibility for managing customer stock, including inbound shipments at the three locations/cross-docked and last-mile customer home deliveries. Responsibilities & Duties: Overall responsibility of cost centre achieving the budget whilst identifying and then delivering cost reduction within the site. Ensuring all POs and invoices are up to date and captured. Develop and manage site KPIs in line customer SLA. Provide leadership and direction to the sites which will involve visiting Cork and Athlone sites at least once every fortnight. Motivate, coach, and develop a high-performing Hub team. Proactively plan and engage with other departments to ensure a collaborative approach and effective resolution of issues. Be the point of escalation for the Customer. Build strong relationships with internal and external stakeholders. Create and drive a culture of continuous improvement and lead process improvement activities. Manage resources to maximise service and efficiencies. Investigate all system and stock issues. Manage missing reports and manage damage reports. Ensure systems are updated to maximise revenue. Lead external suppliers / Subcon relationships and KPIs via agreed review processes. Full responsibility for all Health, Safety, Security and Environmental procedures, ensuring that they are always followed challenging non-conformance. To create the behaviour of working together and sharing best practices, fostering networks, and collaborating with colleagues across the business to resolve issues. Ensure that the labour plan is aligned with business requirements. Absence and overtime managed within business unit targets and service requirements. Monitor individual performance through the PDR and 121 programme. Grow future leaders and define the succession plan for the area Be an agent for change. Minimum Requirements: Minimum 5 years experience in logistics operations management, ideally within last-mile delivery or retail distribution. Proven experience managing multi-site or cross-dock operations. Demonstrable track record of achieving budgetary and cost-reduction targets. Experience in managing large teams, including supervisors, drivers, and warehouse staff. Strong understanding of customer SLAs, KPI management, and continuous improvement practices (Lean/Six Sigma desirable). Previous responsibility for health, safety, and compliance in a logistics or transport environment. Proven ability to build and manage relationships with subcontractors, suppliers, and major retail clients. Proficiency in WMS/TMS systems, stock control, and delivery performance reporting. Competent in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Experience with financial controls, including POs, invoicing, and cost centre management. Full clean driving licence. For a confidential discussion on this or any other current opportunity, please contact Garvan Cerasi IAC-Nov25 Skills: Operations Management Financial/Budgeting QSHE Benefits: Car Pension 10% Bonus