Job Title:
Centre Manager
Responsible to:
Operations & Marketing Director
Location:
Dublin
Salary:
Competitive, To be discussed
BE Offices is an award-winning provider of flexible workspace in London, throughout the UK and in Ireland.
Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes.
We are one of the oldest in our sector, established in **** and have pioneered the advance in service levels to our clients both in technological development and first-class personal service.
Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – 'Together, we are building the business lifestyle that everyone wants'.
You will be the first point of contact for all existing clients, new clients and internal stakeholders, but more than that you're a crucial part of the centre team.
That means you'll be involved in all the centre support activities helping us providing award-winning service.
To assist in providing an outstanding service, we require a charismatic
Centre Manager.
You'll be dealing with clients every day so professionalism is of the utmost importance.
We strive and succeed to be the best in our industry, previously winning various awards such as
BCA's Business Centre of the Year
, featuring in the
Sunday Times Top 100 Best Small Companies to Work For Top 100
for 7 consecutive years.
We are also
Investors in People
accredited.
If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you.
We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.
Key Responsibilities and Accountabilities:
To oversee the day-to-day running of the business centre covering all aspects
Manage the centre team and ensure the 'Service Success Chain' is being adhered to at all times
To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
Deliver viewings to potential clients and be involved in finalising agreements
Work closely with the Sales team in relation to new clients
Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports
To lead and support an administrative team
To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
To process catering orders and meeting room requests made by clients
To deal with customer requests in a prompt and timely manner
To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
To book various chargeable services for clients such as couriers and taxis
To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
To create and issue welcome packs for new clients
To be able to provide an effective handover to anyone covering your role whilst you are away
Role Related Development:
To understand the principles of Health and Safety and Security procedures
To complete audits of vacant offices and produce inventories on office spaces
Communicate maintenance requests to the appropriate stakeholders
To support our Service Success Chain
Local area and basic product knowledge
Attend training to develop relevant knowledge and skills
Training and development to help you progress not only in the company, but as a person too
Kindly note the above is not exhaustive of your duties and may vary from time to time.
The above accountabilities are not exhaustive of your duties and may change over time.
As the Business expands, gradual changes may occur and result in the substitution of one role for another.
When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification:
Qualification and Education –
GCSE's or above in Business related area – Essential
Experience
12 months customer service experience – both face to face and telephone – Essential
12 months in similar supervisory role – Essential
Experience of working with minimum supervision – Desirable
Skills and Abilities
Proficient in Word and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to face customer experience skills – Essential
Excellent hospitality skills – Essential
Competent on PowerPoint – Desirable
Switchboard operational skills – Desirable
Work Requirements
Full time position working business hours Monday to Friday – Essential
Occasional irregular hours if required to meet business needs – Essential
Company Benefits:
The following is applicable following the successful completion of your probationary period.
*Terms and Conditions apply
Annual Leave
20 days holiday (for your first year of employment) plus bank holidays
Paid day off for your Birthday
Buy and sell up to 3 days' holiday* or carry up to 3 days unused annual leave to the subsequent year
Benefit Schemes
Healthcare (plus partners/dependants)
Dental Care
Life Assurance
Pension
Corporate Eye Care
Season Ticket Loan
Loyalty of Service Rewards
Cycle to work scheme
Quit smoking reward and recognition scheme
Access to our onsite Gym
New starter lunch voucher
Other
Up to 3 days paid leave per year to support a local charity of your choice*
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