Role Overview
A seasoned Solution Architect is needed to collaborate with customers, technologists, and developers to deliver technical enablement on product platform features.
* Work closely with international teams to provide technical guidance and product expertise to customers.
* Design and propose comprehensive solution designs to complex business problems through customer discovery sessions.
* Stay up-to-date with product developments and synthesize this information into best practices, workshops, and enablement materials for customers.
* Develop prototypes or code examples to facilitate customer onboarding and support projects.
* Communicate customer product feedback to our Product Management, Engineering, and Marketing teams.
* Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience.
Key Responsibilities
* Minimum 2 years of experience as a Solution Architect or similar customer-facing role at an API-first SaaS company.
* Professional experience working on microservices-based architectures, transitioning away from monolithic architectures.
* Experience with digital experiences beyond the web is a plus.
* Some experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue, or Angular.
* Understanding of web rendering technologies, including server-side, client-side, hybrid rendering, and Static Site Generation (e.g., Gatsby).
* Some professional experience with content management system(s) and a solid understanding of headless CMS architecture and best practices.
* Bachelor's Degree or equivalent experience in Engineering, Computer Science, or a related field.
* Comfortable working in a fast-paced environment with multiple customer engagements at once.
* Strong interpersonal, presentation, and persuasive skills with the ability to build diverse relationships and influence technical and non-technical audiences.
* The ability to work both autonomously and with a team to drive customer results.
What We Offer
* Full-time employees receive Stock Options for the opportunity to share in the success of our company.
* Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
* A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
* Time off to care for and focus on your growing family.
* Use your personal annual education budget to improve your skills and grow in your career.
* Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange.
* An annual wellbeing stipend to care for your physical, financial, or emotional health.
* A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
* New hire office equipment stipend for hybrid or distributed employees.
About Us
We are a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. Our platform enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide.
More than 700 people from more than 70 nations contribute their energy and creativity to our organization, working from hubs in various locations. Everyone is welcome here is a celebrated component of our culture. We strive to create an inclusive environment that empowers our employees.