Join a high-performance Support Team that delivers exceptional customer service and collaborates with internal stakeholders to drive product enhancements. As a Senior Support Specialist, you will be responsible for resolving complex issues related to our products and leveraging your expertise to optimize customer experiences.
Key Responsibilities:
* Respond to customer inquiries via phone, chat, email, and video conferencing
* Resolve technical issues in a timely and professional manner
* Develop and maintain in-depth knowledge of our products and services
* Collaborate with internal teams to identify areas for improvement and implement process changes
Requirements:
* Fluent written and verbal communication skills in German and English
* 4+ years of experience in a customer-facing role, preferably in HR/SaaS/Tech
* Proven problem-solving skills with attention to detail
* Organizational skills and experience improving processes
* Flexibility with changing job duties and responsibilities
What We Offer:
* A dynamic and fast-paced work environment
* Opportunities for growth and professional development
* A competitive compensation package
Equal Employment Opportunity:
We are an equal opportunity employer and value diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.