Job Description
Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and
software, used in the diagnosis of respiratory disorders, and advanced high reliability
equipment and software systems used in respiratory end-point clinical drug trials.
We have designed, developed and manufactured respiratory diagnostic devices, software, and
consumables for healthcare professionals, for 60 years. Headquartered in the UK,
Vitalograph has operations in Ireland, Germany, and the USA.
Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?
We are seeking a
'Site Support Technician'
to join our team and provide essential support to
our global customers. You'll play a crucial role resolving and troubleshooting IT issues.
When Site Support activities are not required the Site Support Technician will assist in the
processing of data from company medical devices.
Benefits
* Company contributed pension
* Private Health Insurance
* Educational assistance programme
* Development & progression opportunities
* Shift allowance
* Full Training will be provided
We have a selection of shift patterns available; you will have the option to select the shift
pattern(s) you are interested in as part of the application process.
* Evening Roster - Monday – Thursday: 13:30 – 22:00, Friday: 13:30 – 20:50
Duties & Responsibilities
* Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
* Take ownership of investigation and resolution of issues/queries that may arise.
* Log & update queries/issues on internal ticketing service.
* Collaborate with other departments to provide solutions when required.
* Update logs & trackers based on routine activity.
* Assist with external user access for systems and services.
* Assisting in the creation and review of work instructions for the resolution of issues
* that may arise.
* Co-ordinate with other team disciplines to ensure team & company targets are met.
* Assist in the creation and review of work instructions for the resolution of issues that
* may arise.
* Analysis of data from company medical devices.
* Minimum Requirements:
* Effective written and verbal communication skills
* Good IT skills – including use of MS Office or equivalent (excel/word/outlook)
* Competent person, capable of working under their own initiative with minimal
* supervision and a good team player
* Attention to detail with capability for high levels of focus and concentration for long periods.
* Customer Service experience via email and phone.
* Understanding of issue management and root cause analysis
* Previous experience in a remote technical support role
Key Competencies
* Must be highly motivated and have a strong desire to succeed
* Outstanding organisational and time-management skills
* Self-disciplined, organised and can take ownership and responsibility for business objectives
* Ability to positively influence thinking, behaviour, and gain commitment
* Exceptional ability to leverage/collaborate effectively with internal stakeholders
* Excellent written and verbal communication and interpersonal skills