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Technology Division Manager @ Engage People
Role: Insurance Operations Specialist
Type: Permanent
Location: Remote
WANTED: I am looking to hire someone with a background in insurance / brokerage for a brand new Customer Support Analyst role. You must have insurance / broker domain knowledge for this role.
As the Insurance Operations Specialist, you will significantly impact my client's organization and their clients. If you're a motivated self-starter, seeking a fast-paced, energetic environment where each day offers new challenges, this role is ideal. My client operates a large web-based insurance platform supporting all of Ireland's insurance companies.
* This person will spend a lot of time interacting with clients, so excellent written and verbal communication skills are essential.
* They are a B2B SaaS business; support involves issue resolution and analysis, similar to first-level technical support, but without requiring deep technical expertise. It's about investigating and resolving issues.
* Experience in the Life & Pensions space, including Life Assurance, Pensions, Protection, or Investment, would be a significant advantage, as all client interactions and systems are in this area.
THIS IS A BRAND NEW PERMANENT ROLE
THIS ROLE IS FULLY REMOTE
THIS IS A MIX OF TECHNICAL SUPPORT AND OPERATIONS, ALL IN A CLIENT-FACING MANNER
For this Role:
* 3+ years of customer-facing experience within the insurance domain
* Experience in the life, pensions, or broker industry is a plus
* Self-starter with strong analytical and problem-solving skills
* Excellent organizational skills and ability to manage multiple tasks
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* Insurance and Insurance Agencies and Brokerages
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