Service Management Professional Needed
Job Title
Service Manager
Cork, Ireland
About the Role
We are seeking a dynamic Service Management professional to join our team. This role combines service management and stock control, ensuring seamless operations and exceptional customer service.
Key Responsibilities
* Oversee and coordinate daily service, fitting and warranty operations.
* Lead and manage a team of technical engineers.
* The first point of contact for support cases, solving as many over the phone/TeamViewer where practical before delegating.
* Allocate tasks and manage workload distribution within the team.
* Ensure timely and effective resolution of technical issues and service requests.
* Develop and implement service procedures and policies.
* Conduct regular team meetings to review support cases.
* Maintain high levels of customer satisfaction by ensuring quality service delivery.
* Monitor and report on service performance metrics.
Stock Management
* Monitor and manage inventory levels.
* Coordinate stock orders and deliveries.
* Perform regular stock audits and maintain accurate records.
* Implement strategies for efficient stock management.
Qualifications
* Proven experience in service management.
* Strong organizational and multitasking skills.
* Excellent communication and customer service skills.
* Proficiency in inventory management software.
* Able to work independently and as part of a team.