Job Title
An IT Operations Manager is required to manage the relationship with outsourced IT providers.
The successful candidate will play a key role in ensuring service delivery aligns with business needs and act as the internal bridge between the provider and the company.
1. Serve as an internal liaison between the business and the MSP.
2. Monitor MSP performance against SLAs and escalate issues as needed.
3. Coordinate internal IT initiatives, projects and escalations with the MSP.
4. Maintain oversight of IT infrastructure, security, and compliance—ensuring MSP adherence.
5. Lead on infrastructure projects such as network upgrades, server migrations and cloud transitions.
6. Monitor system performance.
7. Track and report on IT metrics, user satisfaction, and service improvements.
8. Assist in IT asset management, including hardware lifecycle and software licensing.
9. Contribute to IT policy development and ensure adherence.
10. Participate in strategic IT planning and provider review meetings.