Due to continued expansion of eir evo, we are now seeking to recruit an experienced Mobility Deskside Support Engineer to become an integral part of our Managed Services Team. This role involves working on a dedicated team for a prestigious client, supporting an evolving multi-technology IT environment.
The successful candidate will gain exposure to technologies such as Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
This is a one-year fixed-term contract based onsite with our customer in Cork.
High Level Overview:
* Monitoring, managing, and supporting customer infrastructure
* Provisioning accounts and equipment
* Providing desktop support for the customer
* Supporting Windows Desktops, Outlook, Networks, MS Office, O365
* Configuring Microsoft Server, Exchange, Active Directory
* Maintaining and updating documentation
* Hardware troubleshooting
* Interacting with and managing third parties
* Application troubleshooting and support
* Imaging and deployment
* Managing file permissions and access rights
* Configuring and supporting mobile devices
Role Overview:
* Uploading and setting up business mobile applications for deployment, supporting application teams, managing Google updates, and verifying accounts
* Managing Knox EFota, including campaigns, uploads, and device updates, as well as Knox Asset Intelligence management
* Managing Sharefile UMT, including syncing user accounts, creating folders, and troubleshooting
* Resolving tickets for 3rd level mobility support
* Configuring Netscaler, including traffic policies, certificates, VIP management, and security updates
* Managing remote management tools for field devices, security solutions, and account setups
* Setting up and configuring Apple Business Manager, updating certificates, re-enrolling iOS devices, and managing activities
Experience:
* At least 2 years in a Mobile Technical Support environment
* Application support at 1st level
* Support for Windows Servers, Active Directory, Microsoft Exchange, MS Office
* Experience with Office 365 and virtualization is advantageous
* Customer service and call handling skills
Preferred Certifications:
* Microsoft Specialist in Windows 10
* Microsoft MCP for Client or Server OS
* CompTIA A+
* CompTIA Net+
Exposure to:
* Microsoft Operating Systems
* Windows Servers
* Virtualization (VMware, Citrix, Hyper-V)
* SMB Networking
* Unified Communications
* Remote Access Solutions
Candidates must be eligible to work full-time and long-term in the specified location or hold a valid long-term work visa.
eir evo and our clients are equal opportunity employers committed to diversity and compliance with Data Protection laws. By applying, you agree to our privacy policy regarding your personal data.
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