Senior Collections Manager
This role oversees and manages the day-to-day operations of a collections team, ensuring accuracy, efficiency, and compliance across all financial processes while providing leadership, guidance, and support to team members.
* Lead and manage the collection team, including workload allocation, team meetings, and ongoing support
* Oversee the bank reconciliation process and review reconciliations prepared by the team
* Review and approve credit applications, manage customer accounts, and monitor overdue balances
* Implement effective follow-up strategies to ensure timely collections and reduce aged debtors
* Analyse aged debtor reports and develop strategies to enhance productivity, accuracy, and compliance with financial policies
* Collaborate with internal and external stakeholders to resolve issues and provide regular reports to management
* Serve as the primary point of contact for escalated queries or account issues
* Provide coaching, training, and performance feedback to team members to support their professional growth
* Drive process improvements and ensure adherence to company financial policies and procedures
The ideal person for this role will have previous experience leading a team, excellent relationship building skills, strong analytical skills, advanced proficiency in Microsoft Excel, excellent communication and interpersonal skills, high attention to detail, and ability to manage multiple priorities and meet deadlines in a fast-paced environment.