Customer Service Administrator We are looking for a detail-oriented and proactive Customer Service Administrator to join our team.
In this role, youll support our Warehouse Team with order processing, resolving queries, and ensuring smooth day-to-day operations for a dedicated customer division.
What youll be doing: Process customer orders accurately and on time.
Liaise with the Customer Services team, transport providers, and clients to resolve queries quickly.
Provide daily, weekly, and monthly reports using Excel.
Handle uplift requests and prepare supporting documentation.
Support month-end processes and invoicing.
Contribute to ongoing process improvements and follow company procedures.
What Were Looking For: Previous customer service experience (an advantage).
Fluent spoken and written english.
Strong communication skills with a professional and polite phone manner.
Excellent attention to detail and problem-solving ability.
Proactive approach with the ability to follow issues through to resolution.
Comfortable working with processes, reports, and systems.
About us: PRL, a family-owned Irish indigenous business, plays a vital role in supporting consumers in everyday living.
As a leading provider of in-market sales, end-to-end solutions in freight, logistics and warehousing, we partner with flagship brands across various sectors to meet their unique needs.
Our strong culture centers on people and values, fostering a sustainable future for our teams and company.
Recognised as a TOP Employer in 2025, PRL stands among 2,053 Top Employers across 121 countries/regions on five continents, underscoring our commitment to excellent people practices, policies, and working conditions.
Skills: Excel Customer Service Warehouse Administration